Stores and shopping

Albert, thank you for your service, sir. I have been a client for 20 plus years, and the service is amazing as always.

Very helpful and good people to deal with.. always has everything you need

J’ai 18 fenêtres thermos à remplacer sur ma maison. Le fabricant de mes thermos m’a référé à la compagnie Vitrerie Laberge pour en faire l’achat. J’ai donc contacté Vitrerie Laberge et j’ai fourni les dimensions des fenêtres pour obtenir le prix de remplacement. J’ai reçu la soumission le 7 avril suivant. Comme le prix était à ma satisfaction, j’ai contacté Vitrerie Laberge pour confirmer mon intérêt d’aller de l’avant. On me propose le vitrier René Lepage pour en faire l’installation. Je rencontre M. Lepage le vendredi 10 avril pour revoir le tout, pour prendre les mesures finales et pour déterminer les spécifications exactes (intercallaire, etc). Deux semaines plus tard, toujours pas de nouvelles. Je recontacte M. Lepage pour m’informer de l’avancement et il me dit qu’il fera le suivi auprès de Vitrerie Laberge. Je l’ai contacté 3 fois sans succès. Donc je décide d’appeler Vitrerie Laberge directement pour comprendre ce qui se passe. Je l’ai fait à plusieurs reprises et on me répond à chaque fois qu’on me rappellera sans autre explication du pourquoi des délais.Après 2 mois et une dizaine d’appel plus tard, j’abandonne et je vais repartir à zéro avec un autre fournisseur....

Excellent service, love working with Sunrise they aim to pleaseMy doors look amazing .Will highly recommend

Best service and top quality, definitely I'd recommend them

Vous n'achetez pas pour la salle de montre ou la beauté du magasin mais pour les bons conseils.

I manage a company called National Waterproofing and Restoration and we ordered 7 windows for a customer of ours back in October 2021. We required a custom colour, so understandably these windows would take a little longer than the current 5-6 week lead time other window mfr's were running at. Our initial order listed a completion date of January, which then quickly turned to February 18th 2022 (16 week lead time). We thought waiting 4 Months for windows was a bit on the extreme side but we waited patiently.February 18th came and went and we didn't hear from KV Windows so I enquired on the whereabouts of our windows only to be told that the new date of completion would be March 11, 2022 but that date was estimated and could change at any time.I drove to KV Windows back in September before we placed the order through their system and gave them the custom colour chip for our customer's order. However after we placed the order they asked us for the colour reference so it became evident to me that they had misplaced the colour chip, which I assume contributed to the 5 Month lead time.My real disappointment started when I asked to have a Manager contact me. Our customer's reno has been delayed by 5 Months waiting on these windows and I wanted a reason as to why.Well someone from KV Windows emailed me back and asked me to call them. They apparently couldn't have picked up the phone themselves which seemed a little unprofessional in my opinion. Either way I ended up calling this person and speaking to them yesterday, which I wish I never wasted my time doing. The person was extremely abrasive over the phone and basically told me I have no options in this matter and I'm not able to cancel the order or get any sort of compensation for these delays. Now imagine the frustration that comes from waiting 5 Months for this order and then imagine receiving rudeness on top. This person never once apologized or empathized with the problems these lead times were causing, instead they thought it would be appropriate to lecture me on the current state of the world (as if I'm unaware of it) and then continued to jump from excuse to excuse in a very defensive manner. First off it was Covid. Then the supply chain issue had severely affected our order from October and then lastly, that the custom colour was to blame and paint suppliers do not currently have pigment to make the colour. Well, after our phone call, I called local paint suppliers and not one of them could corroborate that story.Regardless of all that, I had 2 colleagues sitting 6 feet away from me and they could hear this person yelling through the phone. It was blatantly obvious that this person did not care about me as a customer or the fact that they are running at an obscene lead time compared to their competitors.The funniest part of it all, was that this morning I get an email from their office that our windows are ready. So again if someone would have just looked into our order, this entire situation could have been handled a lot better in my opinion. I don't think the person I spoke with represented KV Windows in a professional manner and they definitely lost me as a customer. After my experience this isn't a company I want to align with or support.I've worked in Customer Service before and typically when a customer is frustrated and escalates a call to a Manager, that situation should be handled with more of a compassionate approach however in my opinion there was absolutely no tact and it certainly left me with an awful impression - enough so to make me sit down and write this review.Also it's worth mentioning that after this review was posted, I received a call from one of the Executives at KV Windows which made me really excited about the fact that someone there wanted to make things right. Unfortunately, to my surprise, the call was actually to have me take down the review. Apparently they had spoken to lawyers about pursuing this legally. I'm not here with the intention of discrediting anyone, this was just my personal experience on my order with KV Windows.

Amazing staff. Best deal for hockey cards around.

Store intégré : nous sommes à notre TROISIÈME depuis 8 ans. Et devinez qui paye pour les réinstallations à chaque fois ? Du bla bla bla mais payez, c'est la politique de cette compagnie. Jamais plus.

Very Friendly Staff and Courteous Staff. Far from home but made me Feel Right at home.